Troubleshooting

Solution

1. Click the ^ arrow in your system tray to see hidden icons
2. Look for the MurmurTone icon (shield with waveform)
3. If not found, try running MurmurTone from the Start Menu
4. Check Task Manager for "murmurtone.exe" - if running, end the task and restart

Solution

This is normal for new applications that haven't been widely distributed yet:

1. Click "More info"
2. Click "Run anyway"
3. The installer will proceed normally

We're working on code signing to eliminate this warning in future releases.

Solution

1. Ensure you have an internet connection (for first-time download only)
2. Try a smaller model first (Quick) which downloads faster
3. Check your firewall isn't blocking the download
4. The model is stored in %APPDATA%\MurmurTone\models

Solution

1. Check microphone: Ensure your microphone is connected and set as default in Windows Sound Settings
2. Test audio: Right-click tray icon → Settings → Test Microphone
3. Disable noise gate: Temporarily disable the noise gate to see if it's filtering your voice
4. Check hotkey: Make sure no other application is using the same hotkey
5. Restart app: Right-click tray icon → Quit, then relaunch

Solution

This is normal behavior. The speech model needs to load into memory on first use. Subsequent transcriptions will be much faster (typically under 2 seconds).

To speed up model loading:

• Use a smaller model (Quick or Standard)
• Enable GPU acceleration if you have an NVIDIA card
• Ensure MurmurTone starts with Windows so the model is preloaded

Solution

1. Upgrade model: Try Recommended or Professional for better accuracy
2. Check microphone: Use a quality microphone, avoid laptop built-in mics
3. Reduce noise: Record in a quiet environment or enable noise gate
4. Speak clearly: Enunciate words and speak at a moderate pace
5. Add vocabulary: Add frequently used technical terms to Custom Vocabulary
6. Check language: Ensure the correct language is selected in settings

Solution

1. Check GPU: MurmurTone requires an NVIDIA GPU with CUDA support
2. Update drivers: Install the latest NVIDIA drivers from nvidia.com/drivers
3. CUDA version: Ensure CUDA 12.x compatible drivers are installed
4. Restart: Restart MurmurTone after installing drivers

Solution

1. Right-click tray icon → Settings
2. Go to Audio Settings
3. Select your preferred microphone from the "Input Device" dropdown
4. Click "Test Microphone" to verify

Solution

1. Check that audio feedback is enabled in Settings → Audio
2. Ensure your system volume is not muted
3. Check that the correct audio output device is selected in Windows

Solution

1. Check internet: License activation requires a one-time internet connection
2. Verify key: Ensure you've entered the license key correctly (no extra spaces)
3. Check email: The key was sent to your purchase email address
4. Contact support: Email support@murmurtone.com with your order details